Payments Support

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Search articles for payment returns, limits, bank error reasons, and KYC documents.

Quick: Bank Returned Process Transaction Limits Bank Error Reasons KYC Documents

Why was my transfer returned?

Use this when a customer wants the reason behind a returned or refunded payment.

Check the transaction status first, then open the return reason article to identify whether it’s a bank return, beneficiary issue, or internal validation error.

Open Bank Returned Process Check Error Reasons

What documents do I need for KYC?

Useful for identity verification and address proof questions.

The KYC article lists accepted POI and POA documents by country, including special cases like Singapore, Hong Kong, and the UK.

Open KYC Documents

How much can I send?

For outward/inward limits, currencies, and payment method caps.

Use the transaction limits article to answer questions about minimums, maximums, and country-specific payment rails.

Open Transaction Limits
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