Accepted POI & POA Documents for KYC

/kyc-documents

The following table outlines the accepted Proof of Identity (POI) and Proof of Address (POA) documents for each country's KYC requirements.

Country	Proof of Address (POA)	Proof of Identity (POI)
Singapore	Bank statement (account opening letter/transaction listing not accepted) · Credit card statement (issued by a Singapore-registered Financial Institution) · Singapore Utility bill (Gas, Electric, or Water) · Singapore broadband services bill · Government letter (Tax document) · Stamp Duty Note: The above documents pertain to the address change.	FIN (front and back) · NRIC (front and back) Screenshots are not accepted by the KYC team. Scanned copies are accepted.
Malaysia	Citizens: MyKAD / MyPR / Passport + Personal Image Expats Level 1: Passport + Personal image Expats Level 2: VISA
Hong Kong	From a KYC standpoint, only Proof of Identity (POI) is required. Request the front and back of the Hong Kong National ID.
Australia	—	Non-citizens: Passport or AU driving license (must be in color) Citizens: Passport (in color) + AU driving license (front and back) Note: Driver's licenses differ by state in color and hologram.
United States	Utility bill dated within the previous 60 days (water/gas/electricity/telephone/cable/internet) · Bank statement — Members of federal credit union (FDIC and NCUA) dated within 60 days · Credit card statement — Members of federal credit union (FDIC and NCUA) dated within 60 days	Passport · Driver's License
Canada	Utility bill (Water/Gas/Electricity/Internet/Mobile/TV) — actual bills and letters/statements confirming account signup are both acceptable · Bank statement · Credit card statement · Driver's license (front and back)	Passport · Driver's License
Japan	Refer to internal Confluence documentation for valid IDs and Individual Number documents (accessible via Instarem Atlassian workspace).
Europe	Bank statement · Credit card statement · Utility bill (Gas, Electric, or Water)	Passport · National ID card (both sides) · Residence Permit (both sides) Must have a valid expiry date Good quality, colored copy All four corners must be visible Copy of a copy is not accepted Black & white documents are not accepted Driver's licenses are not acceptable Passport must have a signature
United Kingdom	Utility bill · Bank statement · Government-issued letter · Phone bill (landline only) · Driver's license (both sides) Document must be dated within 90 days Cropped documents are not accepted Invoices are not accepted PO BOX and CMRA addresses are not accepted The same document cannot be used for both POI and POA	Passport · National ID card (both sides) · Driver's License (both sides) Must have a valid expiry date Good quality, colored copy All four corners must be visible Copy of a copy is not accepted Black & white documents are not accepted Passport must have a signature The same document cannot be used for both POI and POA