Membership Tiers

Membership tiers: what VIP, Founder and Basic mean

Last updated: 2026-03-27 • Category: Accounts • Visibility: Public

Short version
finBro offers tiered plans so teams can pick the combination of speed, cost and support that fits their business. Below is an overview of our common tiers and what each one includes.

Tier overview

Feature	Basic	Founder	VIP
Support response SLA	Standard (4 business hours)	Priority (2 business hours)	Immediate (1 hour)
Dispute & hold prioritisation	Standard queue	Fast-track	Dedicated priority handling
Fees & pricing	Public rates	Discounted founder rates	Custom pricing
Dedicated channel	No	Optional	Yes — dedicated Slack/email
Onboarding & account support	Self-serve	Guided onboarding	Concierge onboarding

Which tier should I pick?

• Basic — good for small teams testing cross-border flows or low-volume needs.
• Founder — ideal for startups scaling revenue who want lower fees and faster turnaround.
• VIP — for founders who need the fastest resolution times, custom pricing, and a dedicated support path.

How to verify your tier (quick)

1. Open the account menu in the dashboard and check “Plan & billing”.
2. Look for the tier badge (Basic / Founder / VIP) on your profile and billing page.
3. If the badge looks incorrect, reply in the transaction thread with “Verify VIP” or contact [e-mail] with a copy of your onboarding invoice or welcome email.

If I should be VIP but systems show Basic

Occasionally metadata between systems can get out of sync. If you believe your account is misclassified, tell us in the transaction thread and we’ll open a VIP Ops verification. Typical fix time is within one business day for most cases.

Verify or apply for VIP