Transaction Failed or Declined

Common Reasons a Transaction May Fail

A transaction may fail or be declined due to one or more of the following:

• Insufficient available balance

• Temporary processing issues

• Bank or network-related declines

---

What You Should Check First

Before contacting NIUM Support, please verify the following:

1. Transaction Status
   Check the transaction status in the NIUM dashboard:

   • Successful

   • Pending

   • Failed

2. Error Message or Code
   Review any error message or failure code shown in the dashboard.

3. Transaction Details
   Confirm the amount, currency, and beneficiary details are correct.

4. Balance Availability
   Ensure there is sufficient available balance to process the transaction.

---

Information Required for Support

If the issue continues, please contact NIUM Support and include the following details:

• Transaction ID

• Account Number

Providing this information helps us investigate and resolve the issue faster.

---

What Happens Next

Once the required information is received, our support team will:

1. Review the transaction details

2. Perform necessary checks

3. Update you on the status or next steps